Main Content
 

Returns Policy

Thank you for your interest in us and we hope you are satisfied with our products. If you have any concerns with our products, please do not hesitate to contact us at support@karmascanvas.com. We value the relationship with our customers, so our customer service team is ready and waiting to serve you!

Return Policy

Non-Returnable Items

  • * On sale items, items $12.99 and less, deal of the day items, items purchased as final-sale.
  • * Lingerie, hosiery, swimsuits, intimate apparel, clearance items, costumes, bodycon, gift cards, or accessories.

NOTE: All non-returnable items are final sale and by no means can be returned or exchanged.

Return Requirements

  • * Any item that you would like to return or exchange must be sent back within 30 days of receipt.
  • * Items must not be worn or washed.
  • * If there are any signs of wear, makeup, perfume, or deodorant marks, we will ship the package back and you may be subjected to additional shipping costs.
  • * Items must be in its original packaging if returned. Example: please place shoes in the original box and place that shoe box in another box for shipment.
Return Fees
  • * We are not responsible for the shipping and return shipping cost if applicable.
  • * Store credit or refund will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages.
  • * On orders with promotional free shipping or discounted shipping, shipping fees on our expense will be deducted from store credit or refund.
  • * Return orders may be subjected to a restocking fee.

NOTE: On orders that use a large promotional code, i.e. 50% off discount code, refunds will be issued only in the form of store credit.

Return Shipping Labels

  • * Items caused by manufacture defect, i.e. broken zipper or broken heel, OR
  • * Items that were shipped incorrectly, i.e. you ordered a size S, but received a size L.

We will take full responsibility for these mistakes and offer a return shipping label for these items.

NOTE: On sale items are sold as is and cannot be returned or exchanged.

Refused or Un-deliverable Packages

  • * We do not take responsibility for any returned packages with a failed delivery, i.e., multiple delivery attempts, insufficient address information, or package refusal.
  • * We are not responsible for the shipping and return shipping cost if applicable.
  • * Store credit or refund will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages.
  • * Packages refused by customers may be submitted to additional shipping cost charges by the postal carrier.

NOTE: Keep record of all return tracking numbers, in case of a failure to return to us. It is your responsibility to make sure your return items are delivered to us.

Return Procedure

If you would like to return/exchange any items, you must request a Return Merchant Authorization (RMA) number first by emailing support@karmascanvas.com.

How to request a Return Merchant Authorization (RMA) number:

Our representatives will review your request within 24 hours and issue the RMA number per our return policy. They may refuse to issue the RMA number if the request does not follow our return policy.

After your RMA request has been approved, we will issue you a RMA #. Please write this number visibly on the outside of your package. Any packages without a RMA # will be refused.

NOTE: Please write legibly and clear on the return form or any paper. For better service, please include the invoice # and customer contact information inside the return package, and details on the necessary actions you would like to be done for the return.