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Thank you for your interest in us and we hope you are satisfied with our products. If you have any concerns with our products, please do not hesitate to contact us at email@example.com. We value the relationship with our customers, so our customer service team is ready and waiting to serve you!
NOTE: All non-returnable items are final sale and by no means can be returned or exchanged.
NOTE: On orders that use a large promotional code, i.e. 50% off discount code, refunds will be issued only in the form of store credit.
Return Shipping Labels
We will take full responsibility for these mistakes and offer a return shipping label for these items.
NOTE: On sale items are sold as is and cannot be returned or exchanged.
Refused or Un-deliverable Packages
NOTE: Keep record of all return tracking numbers, in case of a failure to return to us. It is your responsibility to make sure your return items are delivered to us.
If you would like to return/exchange any items, you must request a Return Merchant Authorization (RMA) number first by emailing firstname.lastname@example.org.
How to request a Return Merchant Authorization (RMA) number:
Our representatives will review your request within 24 hours and issue the RMA number per our return policy. They may refuse to issue the RMA number if the request does not follow our return policy.
After your RMA request has been approved, we will issue you a RMA #. Please write this number visibly on the outside of your package. Any packages without a RMA # will be refused.
NOTE: Please write legibly and clear on the return form or any paper. For better service, please include the invoice # and customer contact information inside the return package, and details on the necessary actions you would like to be done for the return.